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Service Offerings

We’re here to keep
your business running smoothly.

From logging service requests to downloading drivers and accessing expert resources, our support hub puts everything you need in one place. Whether it’s a quick fix or a long-term service partnership, you can count on our team for fast response times, trusted advice, and local assistance across sub-Saharan Africa. With certified technicians, proactive maintenance options and seamless escalation processes, we make support simple, reliable, and tailored to your needs. Because when your devices work better, so does your business.

Need help with your device?

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Service Offering

At Altron Document Solutions, support is more than just fixing problems—it’s about keeping your business moving. Our service offering covers everything from installation and preventative maintenance to remote monitoring, break-fix repairs and consumables management. We offer flexible support packages designed to match your needs and scale with your business. Backed by Xerox-certified technicians and local teams across sub-Saharan Africa, we deliver expert help when and where you need it most. With us, you get proactive service, fast response times, and the peace of mind that your document environment is in good hands.

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Log service request

Our service request portal makes it easy to log an issue and get support fast. Whether it’s a printer fault, software error or maintenance need, our team is on standby to assist. Just tell us what’s wrong, and we’ll take care of the rest—quickly, professionally and with minimal disruption to your business. With technicians across sub-Saharan Africa and real-time tracking, you’re never far from expert help. Log your request online and we’ll get you back up and running in no time.

Log a Service Request
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Xerox Support & Drivers Page

Access the latest drivers, software updates and product resources, all in one place. Our Xerox Support & Driver Page connects you with the tools you need to keep your device running at its best. From firmware downloads and installation guides to troubleshooting tips and FAQs, we’ve got you covered. Whether you’re setting up a new machine or updating your fleet, you’ll find everything you need to stay productive, compliant and connected. It’s fast, reliable support, on demand.

Xerox Support
We make it simple with tools that help you  digitise, automate, and manage your business information smarter and faster.
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